Frequently Asked Questions

Everything you need to know about your GLDN experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, generally arriving within 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return policy for most items in unworn, original condition with tags attached. Please note that personalized or final sale items are not eligible for return.

How should I care for my GLDN jewelry?

To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place and clean gently with a soft microfiber cloth.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location and local customs regulations.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.